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The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior
Ivaylo Yorgov
The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior
Ivaylo Yorgov
This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.
232 pages
Media | Książki Hardcover Book (Książka z twardym grzbietem i okładką) |
Wydane | 18 sierpnia 2023 |
ISBN13 | 9781032515069 |
Wydawcy | Taylor & Francis Ltd |
Strony | 228 |
Wymiary | 453 g |
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