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Measuring Customer Service Effectiveness 1. wydanie
Sarah Cook
Cena
zł 838,90
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Przewidywana dostawa 23 sty - 3 lut
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Measuring Customer Service Effectiveness 1. wydanie
Sarah Cook
1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.
200 pages, Illustrations
| Media | Książki Hardcover Book (Książka z twardym grzbietem i okładką) |
| Wydane | 22 października 2004 |
| ISBN13 | 9780566085383 |
| Wydawcy | Taylor & Francis Ltd |
| Strony | 174 |
| Wymiary | 250 × 177 × 11 mm · 458 g |
| Język | English |
| Redaktor | Cook, Sarah |
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