Quality Management for It Services: Perspectives on Business and Process Performance - Claus-peter Praeg - Książki - IGI Global - 9781616928896 - 15 października 2010
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Quality Management for It Services: Perspectives on Business and Process Performance 1. wydanie

Claus-peter Praeg

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zł 864,90

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Quality Management for It Services: Perspectives on Business and Process Performance 1. wydanie

Many modern business processes would be unable to function without corresponding IT services. In spite of this ever-growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management.

Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

Media Książki     Hardcover Book   (Książka z twardym grzbietem i okładką)
Wydane 15 października 2010
ISBN13 9781616928896
Wydawcy IGI Global
Strony 348
Wymiary 213 × 23 × 275 mm   ·   1,09 kg
Język English  
Współpracownik Claus-Peter Praeg
Współpracownik Dieter Spath