Transforming Government and Building the Information Society: Challenges and Opportunities for the Developing World - Innovation, Technology, and Knowledge Management

Marc Notes: Includes bibliographical references and index.; Pbk. reprint of 2010 cloth ed. Biographical Note: Nagy Hanna is an author, international development strategist, and thought leader, with over 30 years of experience in advising countries and aid agencies on designing and implementing programs to leverage information and communication technology (ICT) in support of competitiveness, private sector development, and public sector reform. He has worked with stakeholders cutting across public, private and civil society leadership. From 1975 to 2005 he served in a variety of positions at the World Bank, most recently as senior advisor on e-strategies, where he established a global community of practice on e-development and chaired a seminar series to develop e-government and e-leadership. Currently, he advises countries on developing policies, institutions, and leadership capabilities for coordinating ICT for development programs, and serves as a Visiting Professor at Duke University and Senior Fellow at the University of Maryland. He has lectured and published extensively on e-development, strategic planning, change management, executive education, and institutional development. He holds a Ph. D. in Socio-Economic Planning from the Wharton School, University of Pennsylvania, and Masters degrees in Operations Research and Industrial Engineering. Jacket Description/Back: Information and communication technology (ICT) is central to reforming governance, innovating public services, and building inclusive information societies. Countries are learning to weave ICT into their strategies for transforming government as enterprises have learned to use ICT to innovate and transform their processes and competitive strategies. ICT-enabled transformation offers a new path to digital-era government that is responsive to the challenges of our time. It facilitates innovation, partnering, knowledge sharing, community organizing, local monitoring, accelerated learning, and participatory development. In Transforming Government and Building the Information Society, Nagy Hanna draws on multi-disciplinary research on ICT in the public sector, and on his rich experience of over 35 years at the World Bank and other aid agencies, to identify the key ingredients for the strategic integration of ICT into governance and poverty reduction strategies. The author showcases promising practices from around the world to outline the strategic options involved in using ICT to maximize developmental impact transforming government institutions and public services, and empowering communities for inclusion and grassroots innovation. Despite the ICT promise, Hanna acknowledges that reforming governance and empowering poor communities are difficult long-term undertakings. Hanna moves beyond the imperatives and visions of e-transformation to strategic design and implementation options, and draws practical lessons for policymakers, reformers, innovators, community leaders, ICT specialists and development experts. "Table of Contents: 1. An ICT-Transformed Government and Society -- Structure of the Book and First Chapter -- Disconnects and Their Implications -- Missing a Techno-Economic Paradigm Shift? -- Building on Emerging Lessons of Development -- Imperatives of ICT-Enabled Government Transformation -- A Digital-Era Government Paradigm -- The Future of Government and Competition -- Imperatives of Inclusive Information Society -- Community-Driven and Participatory Development -- Toward a Networked Society -- ICT-Enabled Transformation as a Process -- Thinking Strategically about e-Transformation -- Thinking Creatively about e-Transformation -- Key Themes -- 2. Implications of the ICT Revolution -- Early Phase of a Technological Revolution -- Early Phase of a Productivity Revolution -- A Techno-Economic Paradigm -- Pervasive and Increasing Impact -- Governance and Participatory Democracy -- Education and Health -- Poverty Reduction -- Communication and Service Delivery -- Regional and Urban Development -- Innovation -- Organization -- Media and Cultural Development -- Managing Risks -- Productivity, Growth, and Technological Determinism -- 3. Transforming Government: Vision and Journey -- Imperatives for Government Transformation -- Cutting-Edge Practices in Government Reform -- Promoting Managerial Flexibility for Results -- Responding on Demand, Becoming Customer-Centric -- Providing Choice, Competition, and Incentives -- Using Performance Management -- Engaging Citizens -- Using Networks and Partnerships -- Closing the Public-Sector Innovation Gap -- Visions of Future Government -- Agile, Integrated, Client-Centric Government -- Transparent, Accountable, Engaged Government -- Smart, Innovative, Collaborative Government -- Locally Responsive, Globally Competitive Cities -- The Journey to Transformed Government -- 4. Uses of e-Government -- Improving Efficiency and Resource Management -- Improving Access and Quality of Public Services -- Improving Investment Climate and Business Competitiveness -- Simplifying Government-to-Business Transactions -- Supporting Access to Information, Finance, and Online Business Services -- Improving Governance, Transparency, Accountability, and Participation -- Improving Policy Making and Knowledge Management -- 5. Approaches to e-Government -- A Whole-of-Government Approach -- Citizen-Centric and Citizen-Driven Government -- Multichannel Service Delivery -- Common Business Processes -- Balancing Top-Down and Bottom-Up, Horizontals and Verticals -- Public-Private Partnership -- 6. Managing Change and Innovation in Government -- Strategic Planning and Management of e-Government -- Benchmarking e-Readiness and the Demand for e-services -- Analyzing, Communicating with, and Mobilizing Stakeholders -- Leading and Organizing -- Making the Business Case -- Financing and Budgeting -- Strategic and Flexible Approaches to Funding -- Monitoring and Evaluating e-Government -- Managing for Change -- Managing for Innovation -- Governing and Managing the Technology -- Enterprise Architecture, Interoperability Framework, and Open Standards -- Mobile Government -- Open Source Software -- Collaborative Government (Web 2.0) -- Building Technical Competencies Within Country for e-Government -- Managing e-Sector: the Cases of ICT in Education and Health -- Summing up: Starting, Sequencing, Piloting, and Scaling up -- Step 1. Developing the Vision, Policy Framework, and e-Leadership -- Step 2. Creating Basic Information Infrastructure and Networks -- Step 3. Identifying, Prioritizing, and Developing Key Pilot Projects -- Step 4. Scaling Up, Learning, and Deepening the Transformation -- 7. Grassroots Innovation for the Information Society -- Why e-Society? -- e-Society as a New Phase in ICT for Development -- Demand-Driven ICT-Enabled Grassroots Transformation -- The Next Four Billion--a Market Approach -- Strategies to Serve the Base of the Pyramid -- The User Innovation Revolution -- e-Society for Pro-Poor Innovation -- Social Knowledge Creation and Participation -- Networks for Inclusive and Grassroots Innovation -- Dedicated Funds for Grassroots Innovation -- e-Society Fund: The Case of Sri Lanka -- Creating e-Society Funds: Lessons Learned -- New Actors and Funding Sources -- Mainstreaming ICT for Poverty Reduction -- 8. Shared Access for the Networked Society -- Why Telecenters Are Needed for a Networked Society? -- Socio-Economic Context for Telecenters -- Business Models and Financial Sustainability -- Mix of Services, Impact, and Sustainability -- Cost-Effective and Affordable Technologies -- Capacity Building to Manage Shared Access -- Collaborating for Community and Shared Services -- A Holistic Approach to Telecenters -- 9. Toward a Holistic Approach to Government and Social Transformation -- A Holistic Framework -- Role of a Holistic Framework -- Integrating ICT into Broader Transformation Strategies -- A Holistic Approach to Government Transformation -- A Holistic Approach to Build Information Society -- Policies for the Knowledge Economy and Information Society -- A Multilayered Enabling Environment -- Improving the Policy Making Process -- Institutional Frameworks -- Institutionalizing Stakeholder Engagement -- Leadership Role of Government -- Alternative Models -- Trends and Lessons in e-Leadership Institutions -- Mobilizing Demand for e-Leadership Institutions -- e-Leadership Institutions at Local Levels -- Human Resources -- e-Literacy: Public Awareness and User Skills -- e-Leadership: ICT Policy and Strategy Leadership -- ICT Professionals: Education and Training -- e-Learning and Lifelong Learning -- A Holistic View of Human Resources -- 10. Lessons for Managing Implementation -- Implementation Challenges -- Window Dressing -- Vision Implementation Gap -- Politics of e-Transformation -- Continual Priority Setting -- Lead Time and Tailored Programs to Develop e-Leaders -- Weak Partnership Culture -- Lessons and Guiding Principles -- Integrating ICT into Governance Reform and Information Society Strategies -- Pursuing a Holistic Approach -- Addressing the Soft Aspects of Transformation -- Adopting Coherent and Tailored Approaches to Equity -- Taking a Political Economy Perspective -- Adopting Participatory Approaches -- Seeking Quick Wins Within Long-Term Perspectives -- Building Strategic Partnerships -- Balancing Strategic Direction with Local Initiative -- Building Capabilities for Innovation and Learning -- Bibliography -- Index.