Evaluation of R&d Processes: Effectiven

Written for research and development managers, this is a practical guide to using quantitative measurement techniques to gauge financial and non-financial company goals. Fifteen information-filled chapters show how to effectively choose R&D projects, create a customer satisfaction and effectiveness index, measure every component of "idea-to-customer" time, and create a "balanced scorecard" which focuses on innovation rather than implementation. The book also explains how to relate R&D procedures to external technical and commercial areas, explores new methods of evaluating and practicing time management, and shows how to use cross-functional teams to integrate R&D with other company functions. Each chapter concludes with a special "Lessons Learned" section that highlights how to put the information provided to practical use.