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The Quality Library: A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers
Ray W. Wilson
The Quality Library: A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers
Ray W. Wilson
In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.
192 pages, illustrations
Media | Książki Paperback Book (Książka z miękką okładką i klejonym grzbietem) |
Wydane | 30 stycznia 2009 |
Oryginalna data wydania | 2008 |
ISBN13 | 9780838909522 |
Wydawcy | American Library Association |
Strony | 192 |
Wymiary | 216 × 279 × 8 mm · 376 g |
Zobacz wszystko od Ray W. Wilson ( np. Paperback Book )