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Fleet Services: Managing to Redefine Success
Tim King
Fleet Services: Managing to Redefine Success
Tim King
A keen focus on operations, cost management, leadership, and customer service is presented in this book for fleets to thrive in today's competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices, and business tools are fully described. This model can be applied by service groups of any size to achieve quality performance benefits.
236 pages, illustrations
Media | Książki Hardcover Book (Książka z twardym grzbietem i okładką) |
Wydane | 1 sierpnia 2015 |
ISBN13 | 9780768081732 |
Wydawcy | SAE International |
Strony | 236 |
Wymiary | 263 × 186 × 21 mm · 688 g |
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