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Raving Fans 1. wydanie
Ken Blanchard
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Raving Fans 1. wydanie
Ken Blanchard
Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature--not just another program of the month.
138 pages
| Media | Książki Hardcover Book (Książka z twardym grzbietem i okładką) |
| Wydane | 1996 |
| ISBN13 | 9780688123161 |
| Wydawcy | John Wiley and Sons Ltd |
| Strony | 138 |
| Wymiary | 148 × 219 × 20 mm · 262 g |
| Język | English |
| Współpracownik | Harvey Mackay |
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