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![Cover for Thejendra B. S. · Practial It Service Management: a Concise Guide for Busy Executives (Paperback Book) [Second edition] (2014)](https://imusic.b-cdn.net/images/item/original/469/9781849285469.jpg?thejendra-b-s-2014-practial-it-service-management-a-concise-guide-for-busy-executives-paperback-book&class=scaled&v=1408596675)